Christian Real Estate Professionals : Who is YOUR Agent Working For? It Just May NOT be You!

Who is YOUR Agent Working For? It Just May NOT be You!

Charlotte  NC Home Sellers:  Do You Know Who Your Agent is Working For?

Charlotte Home Sellers Is Your Agent Answering the Phone 300x300 Charlotte Home Sellers:  Who Is Your Agent Working For?With a full schedule these past few weeks, I have been taking buyers out to tour our beautiful city.  Relocation clients moving to town are learning about Charlotte and all that she has to offer newcomers.

One of my favorite things to do is to introduce buyers to neighborhoods that are ‘just what they’re looking for.’  When I’m showing buyers homes, they’re poised to BUY a home.  This is not fire drill or practice run…these are REAL buyers who have been transferred to our area and NEED to buy a home.

The unbelievably biggest obstacle that I have had to overcome in recent weeks is being ignored by listing agents.  I have serious questions to answer for my SERIOUS buyers and they need answers NOW!  This is frustrating any time but, when you have BUYERS who are ready to make a decision as to whether or not to purchase YOUR home, and your agent is not returning phone calls to answer our questions, my buyers move on.

One agent finally phoned me 72 hours after my call to let me know that she couldn’t remember my question (even though she had just listened to my voicemails) but, that she was overloaded (HER word, not mine!) at her full-time job–NOT in real estate!

Have you ever tried to purchase a product or enlist someone to perform a service and had them ignore your questions?  I have and I quickly move on to the next one on the list.  My take on this…If you’re trying to sell something and you won’t return my calls, then what happens when I finally do purchase it from you?  Are you going to be impossible to reach for follow-up, warranty work or other questions?

Sellers, this is the same exact concept my buyers are thinking now.  In fact, from the mouth of one of my buyers, “Hey, if they don’t want to sell, we’d rather buy from someone who DOES want to sell!”    I couldn’t agree more.

Sellers, are YOUR agents returning their calls?

Agents, don’t you want to SELL your listings?  If your full time job is interfering with selling your clients most valuable material possession, I’d say it’s time to refer that seller to someone who actually has the time AND the inclination to properly represent their clients.

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Debe Maxwell, Realtor®/Broker/CRS

RE/MAX Executive
Direct:  (704) 491-3310


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Comment balloon 24 commentsDebe Maxwell, CRS • February 26 2012 04:28PM


Have been showing buyers myself and have complained about the very same thing. Makes it a lot easier to get listings when they expire.

Posted by Bill Reddington, Destin Florida Real Estate (Re/max By The Sea) over 8 years ago

Debe, you have said it so well!!! Many of my buyers have said similar things. It is so frustrating to not be able to reach Listing Agents or when you do, they don't return calls. Thanks for sharing today....

Posted by David Burrows, No Pressure, Just Seriously Devoted to Real Estate (Classic Realty) over 8 years ago

Debe, looks like this is a Universal Problem. When the Market tanked I thought this problem would be solved.Foolish me I had an out of state all cash buyer looking in the $3-$5 million range you would think an agent would be happy to hear from me....sadly 48 hrs later or never.... was a large portion of the agents' response. Some were double ending hence the "never" response....

Posted by Endre Barath, Jr., Realtor - Los Angeles Home Sales 310.486.1002 (Berkshire Hathaway HomeServices) over 8 years ago

Debe - I couldn't agree with you more it is VERY frustrating when a listing agent is unresponsive.  P.S. I love the line "this is not a fire drill."

Posted by Michelle Gibson, REALTOR (Hansen Real Estate Group Inc. ) over 8 years ago


Yes "Part-time" agents are soooo very frustrating.  It does boogle the mind as to why someone would list their home with someone that is not even a full time agent.  I had a similar converstation with a listing agent last week.  She was not pleased when I told her that after two tries to show her listing the buyers have taken it off the list because the "sellers obviously do not want to sell".  

Posted by Larry Story, Total Care Realty, LLC, Greensboro, NC Real Estate (Total Care Realty) over 8 years ago

Debe~~ It never ceases to amaze me. THis weekend i had a listing agent that is chronically known to me at least for never giving access info. The agent only wants you to use the automated booking and gets snippy when you don't. Fine.. i can book using that. Problem is .. when you get the automated response.. It says... "Show Instr:    " and nothing else. So now ten more steps to get the phone number.. then it goes to an automated bunch of nothing.. and hangs up on me!! So i am outside of a home with clients wanting to get into this beautiful home.. and well... not happening today.... Sorry Mr. Seller.. do you realize why this house has not sold yet??

Posted by Janis Borgueta, LIC RE Salesperson (Key Properties of the Hudson Valley ) over 8 years ago

Debe - Hope all is well with you!  Look forward to meeting up again really soon.  I will be at Re Bar on March 9th.  Back to this post... Even us mortgage people have to deal with this frustration.  Often times there are forms we need signed by the listing agent and they can be difficult to reach.  Guess they must be rich and don't need to make the sale!  By the way if yuo are representing buyers there is information you should know that could delay loan closings around tax time.  Stop by my blog to watch a quick video regarding this.  Take care Debe!

Posted by First Priority Financial, Mortgage Loans (First Priority Financial) over 8 years ago

Hi Debe,

You are amazes me how slow some listing agent are to returning calls! Part time agents are frustrating. I know an agent needs to start somewhere but not when taking on a can help take the pressure off if you feel you can't commit to being a full time listing agent. A seller may feel with a  reduced commission it is worth the risk but trust me it is not! You are not working in the best interest of your seller if you can't service the listing with superior service.

Posted by Dorie Dillard CRS GRI ABR, Serving Buyers & Sellers in NW Austin Real Estate (Coldwell Banker Realty ~ 512.750.6899) over 8 years ago

Sad tale to be told, but I'm glad you did!  There is something definately wrong when it take 3 days go have a phone call returned.  Yes, when we're out with buyers they are serious and it's not a drill.  Geez.  

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) over 8 years ago

Sad but very true. No matter how nice you may be, there are always those people who may not be so. Good luck!



Posted by Laura Cerrano, Certified Feng Shui Expert, Speaker & Researcher (Feng Shui Manhattan Long Island) over 8 years ago

Thanks everyone!  Been working on an Offer for two buyers tonight and working on two for two sellers.  I'm inundated right now but, hopefully will catch a breather tomorrow to get back to you!  

Janis, that is RIDICULOUS!  I would have your broker call his broker and report this.  This is unacceptable representation for his poor sellers.

Dorie:  Oh, none of these were reduced rate agents--just too busy doing their own thing to return calls about THEIR SELLERS homes!  It is maddening to me!

Posted by Debe Maxwell, CRS, The right Charlotte REALTOR! ( | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) over 8 years ago

Debe, it can be very frustrating trying to get those answers and lately just to schedule some showings.

Posted by Gabe Sanders, Stuart Florida Real Estate (Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales) over 8 years ago

Debe, It just shouldn't be that hard to get a call returned or a question answered.  I understand the REO segment has been getting away with this for years, but if you've got a normal resale, there's just no excuse to not be responsive.  If the agent can't respond, it's time to consider cutting back on their workload or getting help OR just getting out of the business because they're NOT doing their basic job.

Posted by Liz and Bill Spear, RE/MAX Elite Warren County OH (Cincinnati/Dayton) (RE/MAX Elite 513.520.5305 over 8 years ago

Bliz:  The REO agents have been getting away with this for years--I never understood it either.  Their CLIENTS are the banks.  Don't they deserve to be treated just as we are supposed to treat our re-sales?  

Posted by Debe Maxwell, CRS, The right Charlotte REALTOR! ( | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) over 8 years ago

Many agents are simply not returning calls these days. I called an agent who put out a request for someone to receive a referral and never received even a courtesy email, let alone a call. Last month, I went in search of someone to send a referral client to, and only one of the four agents I called were interested in accepting a buyer referral..what is going on out there?

Posted by Eric Kodner, CRS, Madeline Island Realty, LaPointe, WI 54850 - (Madeline Island Realty) over 8 years ago

Debe, I am with you 100% on this one. I don't understand it when I contact a listing agent and they don't get back to me for days. I recently had a couple in from out-of-town, they wanted additional information on a home (things not found in the MLS). When I left the message, I explained my buyers would only be in town a couple of days. She didn't return the call so they moved on to the next one of the list. Sellers should recognize that sometimes listing agents actually prevent their home from selling.

Posted by Tammie White, Broker, Franklin TN Homes for Sale (Franklin Homes Realty LLC) over 8 years ago

Debe, it's hard to understand, and the Seller is the last to know. Can't reach the office, can't reach the agent - what can you do? NEXT!


Posted by Sharon Alters, Realtor - Homes for Sale Fleming Island FL (Coldwell Banker Vanguard Realty - 904-673-2308) over 8 years ago

Hey Debe!

 included this post in Last Week's Favorites.  Have a great week.

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) over 8 years ago

Hi Debe, Excellent post and you will find most other good professionals agreeing with you. A great question and as business improves we will have more and more of the " part time real estate persons" coming in take a share of the business. Sadly, they are better talkers to consumers than they are performers. 

Posted by William Johnson, Retired Real Estate Professional (Retired) over 8 years ago

Debe - Hard to do this gig when you aren't doing it full time.  While I understand the need to bring stable income in the door, it doesn't do the clients justice when that is affecting what should be done for them ... competent representation.

Posted by Jason Sardi, Your Agent for Life (Auto & Home & Life Insurance throughout North Carolina) over 8 years ago

Debe, it is SO important for ALL of us to return calls! Unfortunately many agents forget that "time is always of the essence".

Posted by Russell Lewis, Broker,CLHMS,GRI (Realty Austin, Austin Texas Real Estate) over 8 years ago


There is no excuse for a listing agent not returning a call as quickly as possible.  72 hours is not "quickly" as far as I am concerned.  Their job is to sell their listing and returning calls is part of that job.

Posted by Evelyn Kennedy, Alameda, Real Estate, Alameda, CA (Alain Pinel Realtors) over 8 years ago

Excellent read, Debe.

This is one of the big ways an agent can, and does, sabotage a seller's sale. And sellers often are not even aware that it's happening. It's one of the things that makes our job working with buyers rather frustrating. And as long as they have options, they will exercise them and move along. And there goes another lost sale.


Posted by Jeff Dowler, CRS, The Southern California Relocation Dude (eXp Realty of California, Inc.) over 8 years ago


Congratulations. This post is now featured in "The Law Of The Land." :)


Posted by Steve Hoffacker, Certified Aging In Place Specialist-Instructor (Steve Hoffacker LLC) over 8 years ago

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