- Would you want to hire a Realtor to stick a sign on your yard, then disappear for what seems to be eternity. But as soon as the offer comes in, the Realtor calls and start saying "love-y and dove-y" things?
Most of the time, I don't believe Realtors mean to "disappear". When the house stays on the market, the pressure is on, no matter how much the Sellers say they plan to be in the house for the next 6 months because of the housing market conditions. Since you had promise to deliver, from the time the sign is in the yard, the clock starts ticking. Often times, the sellers just want to know when is the contract coming in. Realtors cant answer this question, so they totally ignore it by playing the disappearing act. Dont call, dont email just to avoid the communication because there is nothing good to say.
Here's some tips: Call weeks, email often and review the market activities with the sellers. Show them that you are putting time and effort in helping get their house sold. Sellers already know what the market is like and they don't expect you to perform miracles. But they do expect you to own up to some basic communication.
- Every real estate buyer wants to buy a "good" deal. No one wants to pay more than they should. Put yourself in your buyers' shoes. Would you want to try to see how far your dollar could stretch in this housing market? Would you want to test the sellers' motivation of selling?
In today's day and age, I have seen banks and sellers sell homes in prices I never dreamed of. The sold prices make me fall off my chair when I make my market reports. Yet, it is happening in this Frisco TX marketplace. Of course, even if you are dealing with a low offer, you should deal with it tenderly. Do your homework and learn about the other party you are dealing with.
Not all properties should be offered a low price. But if you dont ask, you'd never know. Educated guesses are important here, substantiated with sold statistics. When you put in a challenging offer, be certain to protect the image of your clients and yourself. Do it with some intelligence.
- Would you like your Realtor to check in with you to see how your move into your new home went?
- Would you need to call your Realtor/ loan officer 100 times that day because your HUD statement was incorrect for your closing tomorrow?
- Would you like for your escrow officer to inform you that your loan has funded and the house you sold is official a done deal?
Excellent customer service is not rocket science. It is putting yourself in your clients' shoes to treat others the way you want to be treated. Sure, some people expect less out of their service providers, but if you ever err, you err on the "good and positive" side. Hence, it is not difficult to give top-notch service based on "Do unto them as you want them do unto you" principle.
At times, I view customer service is almost like a dating/ courtship process. You are courteous, you go out of your way to please someone for all the right reasons. There's nothing wrong thinking about customer service like that. Go the extra mile. Be extra sensitive about those around you.
Have other service providers delivered extraordinary customer service to you lately? Maybe that's where you could pick up a lesson or two.
If you want a fresh start, here's how to do it:
Pick up your phone each time it rings. Don't let it go into voicemail, especially during most people's office hours (not yours). If you can't deal with it at that time, politely say you will call back by a certain time or day. Then make sure you do just that! Repeat it all over again the next time the phone rings.
Simple enough?
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I proudly serve and sell real estate in the northern suburb cities of the Dallas metroplex. If you are thinking about purchasing or selling your home in neighborhoods of Frisco, Plano, Dallas, McKinney, Allen, Little Elm, Prosper, Celina, Richardson, Dallas M-Streets, Dallas White Rock Lake area and other surrounding areas and more importantly, want to work with a local area expert, contact me at your earliest convenience.
I employ a systematic market approach in selling your home - an intentionally unique proposal that most real estate agents do not use. Find out how past clients are on their way to the closing table with this different proposition to home selling.
Contact:
Loreena Yeo
Realtor®/ Broker of 3:16 team REALTY
(214) 783-2210
loreena@loreenayeo.com
Copyright © 2009 by Loreena Yeo (3:16 team REALTY).
